Build your grant claim, municipal complaint or vehicle licence renewal free, and download it as a ready-to-submit PDF — no charge, ever. Want a real person to submit it and chase it for you instead? Add a caseworker for R40/month.
From the money you're owed to the connection you're waiting on — pick a problem, hand it over, and consider it handled.
Indigent support and rates rebates can quietly shave hundreds off your bill. We apply, then renew it for you every year.
Estimated charges, ghost arrears, an account that won't add up — we dispute it, correct it, and keep at it until the number is right.
New water or electricity, a meter move, an extension on the property — we package the application and push it through.
We set up your City of Cape Town online account and stay on call, so you never lose an afternoon to a login screen again.
Burst pipe, dark streetlight, uncollected bins — we log it with the right department and hound them for the fix.
If it has a municipal stamp on it and you don't know where to start, that's exactly the moment to message us.
We opened Muni Assist on 18 May 2026 after watching too many people take time off work, stand in line for hours, and still walk away told to "come back with one more document." That's broken — so we made ourselves the people who go instead of you.
Cape Town agreed. Within weeks our story had spread across social media, our first official office is on the way, and new team members are coming on board — all so more homes and businesses can get what they're owed without the headache.
The moment you sign up you get a welcome letter, a case number, and every tool free — fill in a grant claim, a municipal complaint or a vehicle licence renewal and download it as a ready-to-submit PDF, no charge, ever. Want a real person to actually submit it and chase the City for you instead? That's the optional part:
With a caseworker, we chase down every grant and rebate you qualify for, get the paperwork airtight, and track it to approval so you stop overpaying.
Log anything that's gone wrong with the City yourself for free, or hand it to a caseworker who owns it from there — follow-ups and updates included.
Once-off R40 to add a caseworker — building and downloading your own case is always free. No lock-in, no notice period — cancel it yourself the day it stops being worth it.
Thousands of homes qualify and never claim it — the forms are a maze and the queues finish the job. We file the whole thing for you. Here's who fits:
Your ID number, a phone number, your address and an email. That's all we need to open your file — free, no card required.
Fill in your grant claim, municipal complaint or vehicle licence renewal. A welcome letter and case number land straight away.
Take your ready-to-submit PDF to the municipality yourself, or add a caseworker from R40/month and we'll do it for you.
Your caseworker works the application or the complaint and pings you with each update until it's properly closed out.
One message is all it takes. Tell us what the City is putting you through and we'll take it from there — today.