Consent to Process Personal Information
Version 1.4
1. Purpose of this consent
Muni Assist provides assistance with municipal services, including but not limited to applications, account management, billing queries, and access to City of Cape Town e-services. To perform these services, we require access to certain personal information.
2. Consent
By signing this consent (in the app or on the website, via signature pad, at the time you register), you voluntarily give consent to Muni Assist and its authorised representatives to:
- Collect, receive, record, organise, store, update, and use your personal information
- Submit your personal information to the City of Cape Town and/or relevant municipal departments
- Act on your behalf in relation to municipal queries, applications, and account management
3. Personal information covered
This may include (but is not limited to):
- Full name and surname / registered company or trust name
- South African ID, passport number, company registration number, or trust registration number
- Contact details (phone number and email address)
- Physical and postal address
- Municipal account numbers and property details
- Details of directors, members, trustees, or authorised representatives where applicable
- Supporting documents (e.g., proof of residence, bank statements, affidavits, company or trust registration documents)
4. Purpose of use
Your personal information will only be used for:
- Assisting with municipal services and applications
- Communicating with the City of Cape Town on your behalf
- Providing updates and feedback regarding your requests
- Maintaining internal records for service delivery
5. Confidentiality & security
Muni Assist undertakes to treat all personal information as confidential, store it securely, restrict unauthorised access, and not share it with third parties unless required to fulfil the requested service or required by law.
6. Voluntary consent & withdrawal
Providing your personal information is voluntary. You may withdraw your consent at any time in writing, subject to legal and contractual limitations. Withdrawal may affect Muni Assist's ability to complete the requested services.
7. Accuracy of information
By signing, you confirm that the information you provide is true, accurate, and complete.
8. Important notice, declaration, client responsibility & disclaimer
Muni Assist relies entirely on the information and documentation provided by you. Should any rebates, applications, or municipal assistance be cancelled, declined, or reversed by the municipality due to incorrect, false, or incomplete information supplied by you, Muni Assist will not be held liable or responsible. By signing, you acknowledge and agree to provide truthful, accurate, and complete information at all times. Muni Assist will not be held liable for any cancellations, damages, penalties, or actions taken against you as a result of incorrect information submitted by you. Muni Assist does not provide refunds for services rendered, consultations, administrative work completed, or assistance provided to the best of our abilities under any circumstances.
Please note: depending on the service required, our minimum service fee is R250.00.
Questions? WhatsApp us on +27 84 017 4475 or email info@muni-assist.co.za.